Complaints Procedure

We are committed to providing you with the best possible service, but in the unfortunate circumstance that you should have a complaint, please get in touch with us either by writing to us by post or by email.

If you want to get in touch

We request that all formal complaints be done in writing by letter or email, the relevant contact details are shown below.

Please ensure that you include your account number, name and your address to help us locate your details and resolve your complaint as quickly as possible.

We will contact you within 24 hours to acknowledge we have received the complaint

Write to us:
Customer Complaints
BlueBox Broadband
Unit 16 Skeoge industrial Estate
Derry/Londonderry
BT48 8SE

Email us:
broadband@nwewireless.com

Bluebox Complaints Code of Practice

For your information please download and read our Customer Complaints Code of Practice.