Frequently Asked Questions
What is a Megabit(mb)?
Network transfer rates and download speeds often use the megabit as the amount transferred per time unit — don't confuse this with megabytes. To achieve a transfer rate of one megabyte (1024kB) per second one needs a network connection with a transfer rate of eight megabits per second.
What does Contention Rate mean?
Contention Rate is the maximum number of other people you will have to share the connection infrastructure with. If all connections were downloading at the same time then your download speed could drop hugely — but in reality this doesn't happen. This is a theoretical worst case, and as a result you can enjoy much faster download speeds.
Is there an installation charge?
Yes. All Home and Business packages carry an installation charge of £49.99 / €69.99. Enterprise connections have an installation charge that depends on the requirements of each client.
How do I know if I have coverage?
Just fill this form and one of our team will get back to you shortly. We can provide a connection to 92% of Northern Ireland (and growing), so odds are you will be within our coverage.
What routers are compatible with Bluebox?
Please download and read this document — it'll let you know all you need about the routers we support.
How do I carry out a speed test on my connection?
You can carry out a speed test of your current connection on our support page.
How do I set up a wireless connection?
Please download and read this document — it should help you in setting up a wireless connection with your Belkin Router. If you're using another router, you can give us an email or phonecall, and we'll do our best to help you out.
How do I make a complaint?
We are committed to providing you with the best possible service, but in the unfortunate circumstance that you should have a complaint, please get in touch with us either by writing to us by post at: Bluebox Broadband, Unit 16, Skeoge Industrial Estate, Beraghmore Road, Londonderry BT48 8SE.
Or email: firstname.lastname@example.org
For more information please see our Complaints Procedure
and our Customer Complaints Code of Practice.