Support

Network transfer rates and download speeds often use the megabit as the amount transferred per time unit — don’t confuse this with megabytes. To achieve a transfer rate of one megabyte (1024kB) per second one needs a network connection with a transfer rate of eight megabits per second.

Contention Rate is the maximum number of other people you will have to share the connection infrastructure with. If all connections were downloading at the same time then your download speed could drop hugely — but in reality this doesn’t happen. This is a theoretical worst case, and as a result you can enjoy much faster download speeds.

Yes. All Home and Business packages carry an installation charge of £49.99 / €69.99. Enterprise connections have an installation charge that depends on the requirements of each client.

Just fill this form and one of our team will get back to you shortly. We can provide a connection to 92% of Northern Ireland (and growing), so odds are you will be within our coverage.

Please download and read this document — it’ll let you know all you need about the routers we support.

You can carry out a speed test of your current connection on our support page.

Please download and read this document — it should help you in setting up a wireless connection with your Belkin Router. If you’re using another router, you can give us an email or phonecall, and we’ll do our best to help you out.

We are committed to providing you with the best possible service, but in the unfortunate circumstance that you should have a complaint, please get in touch with us either by writing to us by post at: Bluebox Broadband, Unit 16, Skeoge Industrial Estate, Beraghmore Road, Londonderry BT48 8SE.

Or email: support@blueboxbroadband.com

Or telephone: +44 (0) 2871 351999

For more information please see our Complaints Procedure
and our Customer Complaints Code of Practice.